Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1-3 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next available business day.
Estimated Delivery
Once processed and dispatched, most orders are typically delivered within 7-10 business days. Please note this is an estimate, not a guarantee. Actual delivery times may vary and can occasionally extend beyond this window due to factors outside our control, including but not limited to:
- Customs clearance and import processing in the destination country
- Regional or national postal service delays
- High-volume periods (holidays, sale events, peak seasons)
- Incomplete or inaccurate shipping information provided at checkout
- Weather events, strikes, or other disruptions affecting carrier networks
- Remote or rural delivery locations
We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to customs authorities, carriers, or postal services.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information where available. Please allow up to 48 hours after dispatch for tracking information to update, as this depends on the carrier.
International Orders & Customs
For orders shipped outside the seller's origin country, please note that international shipments may be subject to customs inspections, import duties, taxes, or fees imposed by the destination country. Any such charges are the responsibility of the customer and are not included in the order total or shipping cost. We have no control over these charges and cannot predict what they may be, as customs policies vary widely by country.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible at hello@montiplay.shop — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has been processed.
Lost or Missing Packages
If tracking shows your order as delivered but you haven't received it, please check with neighbors, household members, or your local delivery office before contacting us, as carriers occasionally mark packages delivered slightly ahead of physical arrival. If your package is confirmed missing after this window, contact us at hello@montiplay.shop and we'll work with you to investigate.
Questions
For any questions about your order or this policy, please reach out to us at hello@montiplay.shop — we're happy to help.